1. INTRODUCTION
We will respond to law enforcement requests from authorized law enforcement officials with proof of authority. This Law Enforcement Request Guide explains how authorized law enforcement officials can engage and contact us to request information.

2. FOR ALL THE LAW ENFORCEMENT
CoinEx Global Limited is responsible for processing requests…

If your tokens are stolen from your wallet or account in another platform, and withdrawn to an account in CoinEx after checking, please follow the steps below and provide the required documents:

Register your CoinEx account and complete real-name verification.
Ensure that the information provided is legal and real, without the…

What is phishing attack?

Phishing is the fraudulent attempt to obtain sensitive information, or data, such as usernames, passwords and credit card details by disguising oneself as a trustworthy entity in an electronic communication. Typically carried out by email spoofing or instant messaging, phishing often directs users to enter personal…

What is Credential Stuffing Attack?
Credential Stuffing Attack is a type of cyberattack where stolen account credentials typically consisting of lists of usernames and/or email addresses and the corresponding passwords (often from a data breach) are used to gain unauthorized access to user accounts through large-scale automated login requests directed against a web application.

How to avoid Stuffing Attack?
Please use a random password and enable 2FA to avoid stuffing attack.

CoinEx didn’t have telephone channels and anyone who impersonate to be one of us are scammers.

If you find any suspicious activities in your account, please do not hesitate to contact us through official channels.

Common cases:
1. Proactively contact you as fake CoinEx customer service or fake staff in the…

What is 2FA?

Two-factor authentication (also known as 2FA or 2-Step Verification) is a technology that provides identification of users through the combination of two different components. CoinEx currently supports the following two 2FA tools: Google Authenticator and SMS code. When you are logging into your account, you are supposed to enter password as the first verification and enter 2FA code (SMS code or GA code) as the second verification to set up double protection for your account. For your account security, 2FA verification will be enabled by default after you bind your mobile phone or Google Authenticator.

You can follow the guidelines below to bind GA and mobile number:
How to bind phone number?

How to bind Google Authenticator?

Malware is any software intentionally designed to cause damage to a computer, server, client, or computer network. A wide range of malware exist, including computer viruses, worms, trojan horses, ransomware, spyware, adware, rogue software, and etc. Please do as the follows to protect your equipments from intruders:

1. Install trustworthy antivirus softwares and enable auto-updating function to avoid potential security vulnerabilities.
2. Do not download and install softwares from unknown sources on your device.
3. Do not click phishing links, especially the suspicious links in emails, and avoid visiting unofficial websites.
4. Use browser with incognito mode to block information tracking and potential network viruses to enhance browsing security

Under no circumstance would CoinEx staff ask you for any security information (including login password, secondary verification code, etc.), please contact us with the following official channels:

Media & Business Cooperation
PR@coinex.com
BD@coinex.com
Product Suggestions
Product@coinex.com
Customer Support:
support@coinex.com or click to submit a request